RETURN POLICIES

Resolution: Replace with correct item
Time frame: Within 14 days of order date
Resolution: Replace with correct item
Time frame: Within 14 days of order date
Resolution: Replace with new item
Time frame: Within 60 days of order date
Resolution: Refund
Time frame: Within 30 days of order date

Resolution: Exchange
Time frame: Within 60 days of order date
Resolution: Refund
Time frame: Within 30 days of order date

Resolution: Exchange
Time frame: Within 60 days of order date

ADDITIONAL INFORMATION

Found and sale items can only be returned for exchange or store credit.

If you purchased your item from a Stylist’s inventory as cash and carry, please contact the Stylist directly for your Refund or Exchange.

If you purchased at a Soirée or through the online site, please contact your Stylist so that she can assist you. If you require additional assistance, please email us at customercare@hazeldeene.com.

Items must be returned in their original packaging and cannot show signs of wear. Items not in their original packaging will be subject to a 15% restocking fee.

After submitting a return request, the items must be received in our warehouse within 14 business days.

Examples of defective items: discoloration outside of natural and described differences, non-functional clasp, jump ring not closed properly, difference in described measurements.

If you paid by cash or check, your Stylist will refund the money to you directly.

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